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| Saturday, 10 May 2008 |
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Biscit Increases Customer Support Capability, Issues Update on NetServices Dispute
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London, December 1, 2006 - We are delighted to inform you that your broadband connection can be restored in the coming days. A broadband cease has today been placed on your telephone line, and BT will de-tag it in the shortest possible timeframe thanks to the strong strategic relationship our parent company Biscit enjoys with BT Wholesale.
You will certainly be pleased to learn that the saga of last month has now ended. From today, we can begin re-provisioning you with the same broadband service at no additional cost on the servers of award-winning Biscit. You'll be securely placed on the servers of one of Britain's most established broadband providers. You can retain your email addresses (important particularly during this festive month) and there will be no need to change any of your Internet settings. |
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Customer Service Update - 28th Nov 2006
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London, November 24, 2006 – Service Update
Dear Intro2ISP/V21 Customers,
All networks have been fully operational today and many hundreds of customers have already confirmed their customer ID number to orders@biscit.net per our request last Friday that they wish to retain their existing broadband service with Intro2ISP/V21. As many now know, the broadband services of a percentage of customers suffered from a commercial dispute with NetServices. |
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London, November 24, 2006 - NetServices has taken the decision to provide all Biscit CSP customers (who have not signed up with ezeeDSL) with free internet access. This cost of the service will be covered by NetServices. A bulk cease on all Biscit CSP end users is being put through on the Nov 24th. *To re-iterate from today until these ceases take effect all Biscit CSP customers will have free broadband. |
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Customer Service Update - 24 Nov 2006
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London, November 24, 2006 – Communications service provider Biscit today announces a threefold increase in its London-based customer support capability from Monday, November 27, 2006.
The CSP also announces that the long running commercial dispute of its V21 business with NetServices plc has passed to its legal representatives. Customers who have been unjustifiably deprived of their broadband service by NetServices can be reconnected at no cost to Biscit servers by emailing their customer ID number to orders@biscit.net. They will also retain their email addresses and all Internet settings. |
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Important Intro2ISP/V21 ADSL Update
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November 16, 2006 - We regret the inconvenience experienced by some of our ADSL customers, which is not of our making. We are seeking substantial damages from NetServices. |
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Legal Proceedings Against NetServices plc
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London, November 15, 2006 - V21.co.uk Limited, their VISPs and affiliates (including Intro2ISP), who were recently-acquired by Biscit, today announces that it will begin legal proceedings against NetServices plc (EPIC:NSV) seeking substantial seven-figure damages. The legal action results from NetServices decision to novate some of V21's ADSL customers to another service provider. |
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| Newsflash |
| Dear Intro2ISP or V21 Customer,
Intro2ISP, V21 and Biscit Are Now One!
On behalf of the board of directors, I'd like to welcome you to Biscit, one of the country's leading telecoms and broadband providers.
You may have already learned about our acquisition of Intro2ISP and V21 services. We believe the company to be a perfect fit for our group, allowing us to offer you the same exciting combined voice and data packages that Biscit customers have come to enjoy. freeMAX Home, freeMAX Unlimited and freeMAX Education are just some examples and they'll slash hundreds of pounds off your phone and data bills each year. You'll find a wealth of information about these and other award-winning products on our website – www.biscit.net.
In the coming months, we plan to transfer your Intro2ISP V21 service to Biscit's secure networks. The migration will be almost seamless, and you'll then begin to enjoy all the benefits of our advanced infrastructure.
Frequently asked questions about the coming changes to Intro2ISP's V21 service, and how it may affect your account can be found HERE
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